# Bossa Embroidery

Print shops · Toronto, CA

Bossa Embroidery decorates apparel and crests in-house in Toronto with embroidery and direct-to-film. It accepts individual and trade orders, offers an online reorder workflow, and can ship reseller orders directly to end clients.

- Products: T-shirts, Polos, Hoodies / sweatshirts, Jackets / outerwear, Hats / caps, Bags / totes, Sportswear / teamwear, Workwear / uniforms, Aprons, Other apparel
- Methods: Embroidery, Direct to film (DTF), Patches / labels
- Minimum: One piece welcome; confirm the decoration and item
- Turnaround: Most standard orders ready about a week after artwork approval
- Ships to customers: Reseller orders can ship directly to end clients with destination tracking

## What they make

- Decorate polos, tees, hoodies, jackets, hats, robes, uniforms, sports jerseys and textile accessories.
  - Bags, totes, towels, blankets, aprons, chef coats and lab coats are also listed; agree the garment and method.
- Apparel services include embroidery, crests and direct-to-film; screen printing is not offered.

## Minimums and pricing

- One piece is welcome under the general no-minimum policy.
  - The reseller description says most decoration has no minimum; confirm the chosen item and method. Reseller scale examples are not order minima.
- Pricing depends on design, garment, quantity, dimensions and embroidery stitch count.
  - Digitising or print-file preparation is charged once per design and carried to reorders. Reseller tiers use volume and stitch count; annual programmes can have agreed blanket pricing. Trade rush work has no rush fee when its timeline is accepted. Agree the configured price, currency, tax and freight.

## Samples and lead times

- Most standard orders are ready about a week after artwork approval.
  - Reseller production runs are described as shipping within a week of artwork approval, a separate endpoint. Rush timelines are accepted case by case, with 24–72-hour turnaround for most accepted rush work and same-day completion on accepted schedules. Week day basis is unspecified; courier delivery is separate.
- Approve a digital proof before production; each new logo also receives an internal test stitch.
  - The proof includes placement, dimensions and thread colours. Internal stitch tests are quality control, not an offered physical garment sample. A colour sample supplied by the buyer is a reference input.

## Artwork and print areas

- Send a clear logo file for embroidery; vector artwork is preferred for direct-to-film.
  - Embroidery accepts AI, EPS, portable document format, SVG, PNG, JPG or a clear photo. direct-to-film guidance prefers vectors or redraw; the FAQ also accepts clean transparent-background PNG at 300 dpi. EMB is preferred over DST; an existing DST can run but edits may need redrawing.
- Logo dimensions are starting points and must fit the actual garment and hoop.
  - Left chest 3.5–4 in wide; full back 10–12 in wide; centre chest 7–10 in wide; cap front 2–2.25 in high and up to about 5 in wide; cap side 2–2.5 in wide; cap back 1.5–2.5 in wide; sleeve 2.5–3.5 in; beanie cuff 2–2.5 in wide; left-chest monogram 3–4 in. Sleeve and monogram axes are unspecified. Lettering guidance starts around ¼ in high, subject to the design. Seams, zippers and hoop access can reduce sizes; the proof confirms fit.

## Branding and packaging

- Provide Pantone or hex references for the closest available thread or print match.
  - Isacord polyester thread is named. The ThreadMatch tool previews closest thread colours; fabric or finish may prevent an exact match, which is discussed before production.

## Store integrations and API

- Use the self-serve portal for quotes, new orders, reorders and order tracking.
  - Approved logos and specifications stay on file without repeat setup for the same artwork. Trade orders can also use email or templates; agree technical connection requirements separately.

## Shipping and fulfillment

- Tracked shipping is available across Canada, with pickup at the Toronto studio.
  - Corporate orders can be sorted and shipped to separate offices. Resellers can choose warehouse delivery or direct end-client shipping with destination splits, labels and tracking. Agree freight and province-specific transit; same-day courier delivery is not promised.

## Where they produce

- Decoration and digitising are handled in-house at the Toronto studio.
  - The supplier states that every order is decorated there rather than outsourced.

## How to order and pay

- Bring your own or your client’s garments, or select from the supplier catalogue.
  - Supplied pieces are checked before stitching; agree garment suitability, placements and artwork.
- Trade accounts have client protection, confidentiality and custom invoice formats.
  - The supplier promises not to market to introduced client accounts and seeks reseller approval before engaging a client who contacts it directly. Trade artwork is excluded from marketing; files can be returned or deleted on exit. PO numbers and AP-specific formats are supported.

## Returns and misprints

- Report production errors within 14 days of receipt with photos.
  - Approved-proof deviations can be repaired, remade or refunded for affected pieces. Shop-supplied garment remakes are at the shop’s cost. For customer-supplied garments, decoration is covered and a garment solution is agreed. The stated one-business-day response is not a resolution deadline.
- Report supplier-provided blank-garment defects within seven days with photos.
  - Manufacturer warranty procedures apply; customer-supplied blank returns go through the original supplier. Replacement decoration is at cost when the problem is the garment, rather than the decoration.
- Changes are free until proof approval and limited afterward; stitching ends the cancellation option.
  - Custom sales are final once production starts, subject to the separate production-error remedies.
- Wash decorated items inside out and avoid high drying temperatures.
  - Embroidery guidance allows cool/warm wash and low tumble drying. direct-to-film guidance recommends cool washing without high heat or harsh bleach.

## About the company

- The studio is at 100 The East Mall, Unit 10, Toronto, Ontario.
- The business describes three decades of service in Toronto.

## Worth knowing

- Standard readiness and reseller shipping estimates use different endpoints. Agree completion, dispatch and transit separately, with rush work subject to an accepted timeline.
- The shop offers embroidery, crests and direct-to-film for apparel and explicitly does not screen print.

## Ask before ordering

- What configured garment/decoration price, first-design setup and trade tier apply?
- Can I purchase a physical sample, beyond the digital proof and internal test stitch?
- Which readiness, dispatch and accepted rush timeline applies to my order?
- What end-client shipping, garment-risk and defect-remedy terms apply to my trade programme?

## Sources

- [Bossa Embroidery — Home](<https://bossaembroidery.com/>) (checked 2026-10-19)
- [Bossa Embroidery — Reseller service](<https://bossaembroidery.com/resellers>) (checked 2026-10-19)
- [Bossa Embroidery — FAQ](<https://bossaembroidery.com/faq>) (checked 2026-10-19)
- [Bossa Embroidery — Artwork and file preparation](<https://bossaembroidery.com/resources/artwork-guide>) (checked 2026-10-19)
- [Bossa Embroidery — Returns and refunds](<https://bossaembroidery.com/returns>) (checked 2026-10-19)
- [Bossa Embroidery — Placement and sizing](<https://bossaembroidery.com/resources/placement-guide>) (checked 2026-10-19)

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