# Canadian Custom Apparel

Print shops · Concord

Canadian Custom Apparel decorates clothing at its Concord facility. Single-piece DTF and embroidery orders are available, alongside managed group and ongoing webstores with production and shipping.

- Products: T-shirts, Hoodies / sweatshirts, Polos, Hats / caps, Jackets / outerwear, Bags / totes, Socks, Sportswear / teamwear, Workwear / uniforms, Kids / baby
- Methods: Screen printing, Embroidery, Direct to film (DTF), Direct to garment (DTG), Sublimation
- Minimum: Direct-to-film or embroidery: 1 item; some garment ranges vary
- Samples: Single direct-to-film or embroidered item; proofs for orders over 12
- Turnaround: 1–12 items: 5–7 business days after artwork approval

## What they make

- Ask for water-based or discharge inks and organic or recycled garment options before ordering.

## Minimums and pricing

- DTF and embroidery accept one piece; most apparel has no minimum, with exceptions for selected Canadian, union-made and US-supplier products.
- Single-piece DTF and embroidery have no setup fee; pricing depends on product, artwork and placements, with volume discounts and separately billed design work.

## Samples and lead times

- The FAQ gives 5–7 business days after artwork approval for 1–12 pieces and 7–10 for 12+; socks need 3–4 weeks and jerseys 5–6 weeks.
- Single-piece DTF or embroidery can be ordered as a sample; orders over 12 pieces receive an emailed mockup for approval before production.

## Artwork and print areas

- Send outlined AI, EPS or Portable Document Format vectors, or a 300 DPI PNG; specify artwork dimensions and Pantone colours rather than relying on the designer preview.
- Sleeve and multiple-location printing are available; placement count and design affect the price.

## Branding and packaging

- Ask about puff embroidery, metallic thread, patches or woven labels; options carry additional costs and may have separate minimums.

## Store integrations and API

- Managed campaign stores collect orders for 2–4 weeks before batch production; ongoing stores produce and ship as orders arrive.

## Shipping and fulfillment

- Worldwide shipping and Concord pickup are available; ask if checkout does not offer your destination.
- Shipping is calculated at checkout; Canadian orders over $400 ship free except to remote locations, and Canada Post can be requested.
- Members order and pay through managed webstores, with CCA handling production and shipping; agree on individual delivery or consolidation.

## Where they produce

- The production facility is in Concord, Ontario; the blank garment may be manufactured elsewhere.

## How to order and pay

- Order through the Design Lab or request a quote; payment is usually due before production, with purchase orders available for approved accounts.

## Returns and misprints

- Choose CCA-supplied garments; outside apparel is not accepted for decoration.
- Custom orders cannot be returned for size or colour preference; report manufacturing defects within seven days.
- Cancellation within 24 hours is subject to production status and a 15% restocking charge if supplier goods have already been ordered.

## Worth knowing

- The FAQ gives 5–7 business days for 1–12 pieces, while the footer gives 3–7 and both timing tiers include exactly 12 pieces.

## Ask before ordering

- Which minimum and total price apply to my garment range?
- Does my 12-piece order follow the smaller or larger timing tier?
- What currency, sample cost and delivery routing will my quote use?

## Sources

- [Privacy Policy Canadian Custom Apparel](<https://canadiancustomapparel.com/privacy>) (checked 2026-10-16)
- [About CCA Canadian Custom Apparel](<https://canadiancustomapparel.com/about>) (checked 2026-10-16)
- [FAQ Canadian Custom Apparel](<https://canadiancustomapparel.com/page/faq>) (checked 2026-10-16)
- [Webstores Canadian Custom Apparel](<https://canadiancustomapparel.com/page/webstores>) (checked 2026-10-16)
- [Returns Policy | Hassle-Free Returns at Canadian Custom Apparel](<https://canadiancustomapparel.com/returns>) (checked 2026-10-16)

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