{"projection_version":"suppliers-public/1.0.0","handle":"customcat","name":"CustomCat","logo_url":null,"logo_tone":null,"groups":["pod","decoration"],"roles":["decorator_print_shop"],"business_country":"US","business_city":null,"production_countries":["US"],"intro":{"text":"CustomCat decorates tees, activewear, hoodies and other apparel at its Detroit facility, using DIGISOFT and sublimation printing. Single items are available with white-label delivery to customers. Branding is limited to plain packaging and shipping-label details; custom labels and inserts are not offered.","fact_ids":["fact-8c3829b60bcf80da19fd13020991","fact-8977ea13126f1ee9216de19ebab8","fact-3702cd9f1e26720f3bbed6787a1a","fact-87662794e4b99b4a37f33c63d92b","fact-93202ccc7329e9176f4422339ee7","fact-2ad69932f5ff5ac7d4627585485a","fact-f7fba773a44037f7a66170c336f4"]},"products":["t_shirts","leggings_activewear","shorts","other_apparel","hoodies_sweatshirts","polos","bags_totes"],"methods":["sublimation"],"minimum":"From 1 item","minimum_short":"No minimum","ships_to_customers":"yes","highlights":{"samples":"Order samples manually to your own address","turnaround":"Most orders dispatch in 1–3 business days"},"managed_by_business":false,"connects_with_vaybel":false,"checked_at":"2026-10-16","alternate_names":[],"url":"https://vaybel.com/suppliers/customcat","website":{"url":"https://customcat.com/","rel":"nofollow"},"capabilities":["printing","fulfillment"],"production_models":["on_demand"],"location":{"business_country":"US","business_city":null,"production_countries":["US"],"dispatch_countries":["US"],"ships_to":{"summary":null,"countries":[]}},"direct_to_customer":"yes","display":{"glance":{"brands":null,"account":null,"minimum":{"id":"stmt-77081052da94d1fea9a3051011fc","max":null,"min":1,"kind":"none","text":"From 1 item","unit":"piece","basis":"catalog print on demand","fact_ids":["fact-93202ccc7329e9176f4422339ee7"]},"samples":{"id":"stmt-8a84060753985c63ae51b6a9","note":"Ask which sample discounts and shipping charges apply.","text":"Order samples manually to your own address","fact_ids":["fact-8135abd7445583ac41d0815b9950"]},"price_from":null,"turnaround":{"id":"stmt-f7a99bd5243b93e4c6cf9a301ff6","text":"Most orders dispatch in 1–3 business days","fact_ids":["fact-7f7b6c3a43410ef3fc43780381a2"]},"development":null,"ships_to_customers":{"id":"stmt-6b3307298cab257a62c41144","text":"Ships orders directly to customers.","value":"yes","fact_ids":["fact-2ad69932f5ff5ac7d4627585485a"]}},"sections":[{"key":"what_they_make","statements":[{"id":"stmt-6170c3ce2f2a7c39a879e0c2","text":"The catalog includes T-shirts, hoodies and hats from Gildan, Augusta, Bella + Canvas and Sport-Tek. Check current availability of the selected brand and style.","fact_ids":["fact-a5b597cf5c64f90c8bf6ae034a0a"]},{"id":"stmt-975f85fdc9c8266a697625f5","text":"Offers printing, fulfillment. Decoration and shipment; no claim that CustomCat manufactures blank garments.","fact_ids":["fact-8c3829b60bcf80da19fd13020991"]},{"id":"stmt-e700f93a1bd36ff280189334","text":"Production options include on-demand production.","fact_ids":["fact-b5803a16616c52a0cfd9b768aa7a"]},{"id":"stmt-4cfeb483e25e29712fe5155f","text":"Its methods include DIGISOFT digital printing, sublimation printing. Method depends on product; DIGISOFT is the supplier's named process, not relabeled as DTG.","fact_ids":["fact-3702cd9f1e26720f3bbed6787a1a"]},{"id":"stmt-5e74071262c210f46e9ccf1e","text":"Cotton tees, activewear, shorts and pants, sweatshirts, hoodies, polos and bags are listed for DIGISOFT decoration. These are catalog categories.","detail":"Confirm the exact garment model, variants and suitability for DIGISOFT decoration.","fact_ids":["fact-87662794e4b99b4a37f33c63d92b"]}]},{"key":"minimums_pricing","statements":[{"id":"stmt-ba5bdce7a1637078bcb6b6b8","text":"The catalog product price includes one print location. A second location, such as front/back or left chest/back, adds USD 5.00 per garment, subject to change. Ask for the selected garment’s base price.","fact_ids":["fact-1f12d03e52bf951059853beda090"]},{"id":"stmt-50cb24168b422d7e303f39c4","text":"Lite, Pro and Enterprise accounts provide variant costs and destination-specific freight through product-info tabs; larger sizes can cost more. An account catalog download includes current cost and stock information.","detail":"These are price-access routes, separate from a numeric garment quote.","fact_ids":["fact-5caab407375d596205bf2d5c0b8f"]},{"id":"stmt-c67b777673ffbca358ba9bef","text":"No order minimum; individuals can order one item.","fact_ids":["fact-93202ccc7329e9176f4422339ee7"]},{"id":"stmt-a8091394b25abbf19a8eccd1","text":"Free Lite account uses standard wholesale prices. Optional PRO stated at USD 30/month or USD 25/month billed annually, with discounted product prices. Base item and shipping are charged separately. Stated plan prices.","detail":"Free Lite account uses standard wholesale prices. Optional PRO stated at USD 30/month or USD 25/month billed annually, with discounted product prices. Base item and shipping are charged separately. Stated plan prices; taxes and exact SKU/placement charges need a quote.","fact_ids":["fact-1e5c733ed25ec0126c8454959105"]}]},{"key":"samples_lead_times","statements":[{"id":"stmt-bee34627db946893fd516757","text":"Create a manual order in the account and use your own shipping address; ask whether any sample-specific discount applies.","fact_ids":["fact-8135abd7445583ac41d0815b9950"]},{"id":"stmt-17a302e954bd8fc04a05a60e","text":"Most orders stated to ship in 1–3 business days. Supplier estimate, separate from transit; no independently measured SLA.","fact_ids":["fact-7f7b6c3a43410ef3fc43780381a2"]}]},{"key":"artwork_print_areas","statements":[{"id":"stmt-85adf881f3259f49c52e6863","text":"Upload PNG, JPG, AI, EPS, SVG or Portable Document Format. High-resolution transparent PNG is recommended.","fact_ids":["fact-2018ddc4e9cc104a40978cb601cd"]},{"id":"stmt-ea0856977b1a80cd2d838934","text":"Print presets control front, back, chest and yoke placements; full print size varies by garment. Front/back presets trim transparent space and scale the design to the available zone, using L/XL as the reference.","detail":"Left-chest presets suit wide or tall art; the cited ratios are proportions. The back-yoke zone is 3 × 3 inches and begins 30 mm below the collar. Use each product’s guide for exact dimensions. Approximate left-chest artwork proportions are 4 × 3.5 for wider art or 3.5 × 4 for taller art; these are aspect ratios, not guaranteed physical print zones.","fact_ids":["fact-38bd1d728e893d585d8878e5150e"]},{"id":"stmt-5d62ccfee30418a2152b067e","text":"Fill the entire product template, including bleed, to avoid unprinted borders, and keep important elements inside the product-specific safe area.","detail":"Hide or delete the guide layer before saving PNG, JPG or another accepted format. Templates were updated on 2025-08-12; older artwork still prints, while the revised guides are recommended.","fact_ids":["fact-a30c2e199413880f47037082bfe7"]}]},{"key":"branding_packaging","statements":[{"id":"stmt-826707867287209da384f58d","text":"Plain white-label packaging and seller name/return address on shipping labels. No custom neck tags, labels, packaging or inserts currently offered.","fact_ids":["fact-f7fba773a44037f7a66170c336f4"]}]},{"key":"integrations","statements":[{"id":"stmt-5df1721d6029400c766e58b1","text":"The REST API supports products, API-store orders, inventory and shipping webhooks on all plans. API orders use a separate store connection and cannot manage orders from direct integrations.","detail":"CustomCat does not supply software development. There is no full sandbox environment; documentation describes a test parameter. Public downloadable PNG/JPG files are accepted for external-design orders; Google Drive links are unsupported. Product SKU/details and order status are available; external artwork orders require the product dimensions or its preset.","fact_ids":["fact-46b20fdbf28de27a56cda9558c25"]},{"id":"stmt-578fcbf6bad4757c48357c67","text":"Connect Shopify, Etsy, WooCommerce or BigCommerce, use the API, or submit orders manually by CSV or dashboard. Other supplier service information also lists TikTokShop and OrderDesk.","detail":"Connect Shopify, Etsy, WooCommerce or BigCommerce, use the API, or submit orders manually by CSV or dashboard. Other supplier service information also lists TikTokShop and OrderDesk; check the required connector and route before setup.","fact_ids":["fact-ed3f933a6c79aea70bf69364ea2e"]}]},{"key":"shipping","statements":[{"id":"stmt-caf127a33e7c992cc94b2c84","text":"Economy is stated at 2–6 business days in contiguous US. International estimate is 1–4 weeks, but the page retains COVID-era language, so route confirmation is needed.","fact_ids":["fact-a3ee6db59ae63da905c398273e0e"]},{"id":"stmt-ab5a23c2b6e39e6390efcc2b","text":"The listed shipping exceptions are Cuba, Falkland Islands, Iran, North Korea, Russia, Somalia, Sudan and Ukraine. Ground/2-day cannot deliver to PO boxes.","detail":"Alaska/Hawaii/Puerto Rico Ground selection is upgraded and charged at 2-day rate. These restrictions appear alongside older pandemic-era wording; ask which destination restrictions currently apply before ordering.","fact_ids":["fact-5b522ac4f51ed7d2871226e91a21"]},{"id":"stmt-0190cc7681ea6c8fec1330c7","text":"Mixed-category shipments use the highest first-item category, then each additional item category rate. Confirm the current numerical rates for the selected products and destination.","fact_ids":["fact-091b6d0c1e1e4f7b199cfcaf1a5b"]},{"id":"stmt-d78af4e3c50036c1eee54715","text":"Ships orders directly to customers.","fact_ids":["fact-2ad69932f5ff5ac7d4627585485a"]},{"id":"stmt-b8330abed89b657247e96d4f","text":"Delivery options include made to order drop shipping.","fact_ids":["fact-11896d949c464993efd44790253e"]},{"id":"stmt-811b5610ac61b6c317d26a00","text":"International service stated, subject to the supplier's excluded-country list and carrier availability. Page retains COVID-era wording; recheck destination eligibility before quoting.","fact_ids":["fact-4e10027e8f09985df26173bcc1d2"]},{"id":"stmt-2b69920a6abee83dd44df672","text":"Parcel size, weight and destination determine cost; economy, ground, two-day, overnight and international options are stated.","fact_ids":["fact-be819bdf48f18300c0699cc4c452"]},{"id":"stmt-74a942c55e073d2315fb0d5b","text":"Contiguous-US economy averages 2–6 business days after production. June 2026 help; estimate is not guaranteed and can extend during holidays.","fact_ids":["fact-1a53630bcd0364b501c9f2dd4922"]},{"id":"stmt-db5e3c0170d66a5a13c368fe","text":"Shipping page excludes Cuba, Falkland Islands, Iran, North Korea, Russia, Somalia, Sudan and Ukraine. Current page includes stale pandemic language; this is a reported exclusion list requiring a live destination check.","fact_ids":["fact-e6a1ebc35a5de9294b7a322af1d9"]}]},{"key":"where_they_produce","statements":[{"id":"stmt-0ea29f6bac6b85823a4efb95","text":"United States. Detroit decoration facility.","fact_ids":["fact-eb91361397fa7384457c22b2267c"]},{"id":"stmt-72e6fcf3bdecbb26a1670044","text":"They describe their own Detroit production facility; ask which upstream blank makers are used and whether overflow work is subcontracted.","fact_ids":["fact-8977ea13126f1ee9216de19ebab8"]}]},{"key":"how_to_order","statements":[{"id":"stmt-cfba2d4d98b5990cc1b6680d","text":"Sublimation templates were revised in August 2025; supplier recommends the updated SKU-specific safe/bleed guides while stating older artwork still prints. No universal garment print area inferred.","fact_ids":["fact-534243f1088313e1a7c9e01439de"]},{"id":"stmt-3bcf261f983dd89734aca3c6","text":"Free account; available to individuals and ecommerce sellers worldwide. A connected store is not required for the manual ordering route.","fact_ids":["fact-cc21070410f3845d4a46637edc10"]},{"id":"stmt-aac661614e4e73c9a574222e","text":"Embroidery has been retired.","fact_ids":["fact-a488b4fc55cd79fc86024e6ae630"]}]},{"key":"policies","statements":[{"id":"stmt-f8802e4168687a901ac7aeb8","text":"For supplier defects or errors, submit a support request with photos for a free replacement prioritized in production. Mistaken size, design or color choices normally do not qualify for a return, refund or replacement.","detail":"Ask for the applicable claim deadline before ordering; this POD FAQ gives no universal deadline.","fact_ids":["fact-99854f03588464eea739fdffdf13"]}]},{"key":"company","statements":[{"id":"stmt-3b7abbc1404ee798f136f85a","text":"CustomCat dates its brand/company history to 2015.","fact_ids":["fact-d353a137f2e6fb43bba6264d5386"]}]}],"differences":[],"ask_before_ordering":["Can you specify blank manufacturing origins for my order?","What carrier transit estimate applies to my destination, separate from production?","Is my selected product eligible for delivery to my destination, and which exclusions apply?","Which storage and pick-and-pack services are available, and what are their charges?"]},"facilities":[],"brands":[],"offers":[],"network":{"producers":[],"networks":[]},"social":[],"sources":[{"id":"src-30e970f80ae95ebd6381072d11fa","url":"https://customcat.com/how-it-works/shipping/","title":"CustomCat shipping","checked_at":"2026-10-14","kind":"supplier_statement"},{"id":"src-fbbe87cf1f4bfa0adc0702ad02a2","url":"https://customcat.com/guides/resources/artwork-guidelines/","title":"CustomCat artwork guidelines updated August 12, 2025","checked_at":"2026-10-14","kind":"supplier_statement"},{"id":"src-8d3943b31fdb28e07fe554349319","url":"https://www.linkedin.com/company/customcat","title":"CustomCat business location","checked_at":"2026-10-16","kind":"supplier_statement"},{"id":"src-52efc7f8b21202e743809b0fbab6","url":"https://help.customcat.com/products-and-brands-customcat","title":"CustomCat catalog 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are listed from public information. Vaybel doesn't endorse or guarantee any supplier — check details with them directly."}