# Gelato Print on demand · NO Gelato connects sellers with a network of print-production partners. Routing depends on stock, capacity and logistics, so local manufacture is not guaranteed for every order. Samples are paid, with any promotional discount subject to the terms available in the seller account. - Products: T-shirts, Hoodies / sweatshirts, Hats / caps, Tanks - Methods: Direct to garment (DTG), Direct to film (DTF), Embroidery - Made in: AU, BR, CA, CZ, FR, DE, IT, NZ, PL, PT, SE, NL, GB, US - Single orders to your customers: Yes - Samples: Account-specific sample promotions; shipping and taxes extra ## What they make - T-shirts, sweatshirts, pullover and zip hoodies, tank tops and hats are listed for apparel printing. - Its methods include DTG, DTF, embroidery. DTG is the standard cotton-garment printing method. DTF is used for selected inside-neck and sleeve prints in some locations. Flat embroidery is separate from DTG. - Label-supported T-shirts include Gildan 5000, 64000 and 64000L; Bella + Canvas 3001, 6004 and 6400; and SOL’S 03996, 03807, 03981, 04233 and 04203. The listed SOL’S styles are Europe-only. - Brand and garment availability vary by country and product. - Offers printing and fulfillment through its partner network. Check which methods are available for your selected product and partner. - Products are made on demand after the customer pays for the store order. Ask separately about fulfillment of your own stock. ## Minimums and pricing - The free-account service has no minimum order requirement. - The free account has no setup or monthly fee; Gelato charges for products and shipping per order. Paid optional subscriptions provide additional features. - Embroidery digitization is charged per embroidered region on the initial order; same-product, same-design reorders do not repeat that fee. Files are product-specific. - Embroidery digitization is charged per embroidered region on the initial order; same-product, same-design reorders do not repeat that fee. Files are product-specific; thread-color changes require another digitization fee. - Embroidery digitization charges, checked 16 October 2026, are $6.50 per area for an image or mixed image/text, or $3.95 per area for text only; ask which dollar currency applies. - The same design can be reused, but color, area or product-type changes can require new digitization. External digitized files are not accepted. These are separate setup charges, not a complete garment price. - Gelato's 11 August 2026 service guidance states no minimum order requirement for its free service. Product and method conditions remain offer-specific; ask about any separate minimum for label or embroidery components. ## Samples and lead times - No free samples. One help article offers a new-account first sample discount of 30%, used within 48 hours of registration, capped at €50 off products; shipping and taxes remain payable. - A newer help article describes seasonal sample promotions shown in the dashboard, applying to products rather than shipping and not stackable with other discounts. Confirm the actual account offer. ## Artwork and print areas - Selected US, UK, German, Polish, Australian and New Zealand routes support sleeve and neck printing. Front/back is available on most apparel; racerbacks can lack back printing. - Comfort Colors C1717 supports inner neck printing but not sleeve or outer-label printing in this guidance. Advanced placement availability depends on the garment and country. Inner and outer neck prints cannot be combined, and an outer neck print excludes a back print. - Prepare DTG files as PNG or JPEG at a minimum 150 DPI in sRGB; use PNG for transparency. - Flat embroidery uses up to six threads from a 15-color palette. Maximum stitches are 15,000 for sleeves, left chest and center chest; 20,000 for large chest; and 10,000 for hats. - Combined DTG and embroidery is unavailable in this guidance. Digitized files are product-specific, with hat files separate from apparel/bags. Allow up to 24 hours for digitization, included in the delivery estimate. The fee is nonrefundable once digitization starts, and different colors require a new fee. ## Branding and packaging - Selected garment products support inner-neck and sleeve printing, with DTF used for these placements in some production locations. - Inner neck labels replace the manufacturer label, with small legal care/origin label retained. Outer neck printing excludes lower-back printing; inner and outer labels cannot be combined. - Label printing applies to selected products. - Label and sleeve placements depend on the selected product and country. An unsupported print area may send the order across borders; a placement is not available in every production country. ## Store integrations and API - Connect Shopify, Etsy or WooCommerce directly; use Order Desk, manual orders or the API for other workflows. Other platforms may use intermediary or API routes; they are not all native connections. - Direct API integration is available. - Gelato offers an API through its integrations entrypoint. Ask for the developer documentation, authentication details and endpoints for your workflow. ## Shipping and fulfillment - Shipping overview offers more than 200 destinations through production partners in 32 countries. This is network reach, not confirmation that every garment ships to each destination. - Gelato ships orders to the merchant’s customers and charges the merchant separately for production and shipping. - Catalog rates distinguish the first product and additional products; non-flat-rate products and express methods depend on destination and method. - Typical Standard/Economy transit is 2–4 days domestically or 4–6 days internationally in most countries. Express is expedited where available. - Product, destination, production capacity and carrier conditions affect the final estimate. These general transit windows do not establish a separate apparel-production time or local fulfillment for every order. - Gelato describes 200+ delivery destinations; apparel production countries are a subset of its broader product network. October 2025 guidance counts 32 production countries, while August 2026 cost guidance counts 33. - Product and method availability vary; ask which current route and dispatch origin apply to your order. - Gelato offers direct customer shipping across a stated 200+ destinations, subject to product, variant and partner availability. Apparel production is a subset of the broader network. - October 2025 guidance counts 32 production countries; August 2026 guidance counts 33. Local production and dispatch are not guaranteed. - Gelato describes 200+ delivery destinations, with apparel production forming a subset of the wider product network. October 2025 guidance counts 32 production countries; August 2026 cost guidance counts 33. - Availability depends on product and method; destinations are separate from production and dispatch origins. - An apparel production country is not a guaranteed dispatch origin. Unsupported methods or unavailable stock may cause cross-border routing. - An apparel production country is not a guaranteed dispatch origin. Unsupported methods or unavailable stock may cause cross-border routing; ask where your selected order will ship from and whether you can select a facility. - Offers made-to-order customer dropshipping through a partner network, with a stated 200+ destinations. Apparel production is a subset of the broader network. - October 2025 guidance counts 32 production countries and August 2026 guidance counts 33. Ask separately about fulfillment of your own inventory. - Shipping charges depend on the product and destination; most products use flat rates. Ask for the exact rate for your selected order. ## Where they produce - Shipping overview describes a network of more than 140 partners. Local routing depends on capacity, stock and logistics; local manufacture is not guaranteed for every order. - A production partner is allocated according to product availability, delivery address and current capacity; the exact production location is not displayed. - This establishes dynamic routing, not Gelato ownership or the identity of every producer. - Australia, Brazil, Canada, Czechia, France, Germany, Italy, New Zealand, Poland, Portugal, Sweden, Netherlands, United Kingdom, United States. Apparel partner-production country list only. - Available garments, decoration and placements depend on country and route; these are not Gelato-owned factories. Supplier statements, not independent ownership, capacity or performance verification. - Gelato lists apparel partner production in Australia, Brazil, Canada, Czechia, France, Germany, Italy, New Zealand, Poland, Portugal, Sweden, the Netherlands, the UK and the US. Product and method capacity vary. - Exact producers are largely unnamed; ask who will make and dispatch your order, where, and who owns and operates the facility. - Production uses a partner network; the exact apparel producers are largely unnamed. Ask who will make your order, who owns and operates the facility, and where the parcel will be dispatched. ## How to order and pay - Ordering routes include the dashboard, ecommerce connectors and direct API. Direct connector references include Shopify, Etsy, WooCommerce, Wix, Squarespace and BigCommerce; Order Desk is an intermediary route. - Ask which route supports your workflow. ## Returns and misprints - Report quality problems within 30 days of receipt and transit loss within 30 days of estimated delivery. Accepted claims receive replacement. - Report quality problems within 30 days of receipt and transit loss within 30 days of estimated delivery. Accepted claims receive replacement; a refund is offered when replacement is infeasible or the customer cannot wait. Customer returns are not accepted and no return address is supplied. Acceptable color variation and customer-provided content defects are excluded. Wrong-address or rejected deliveries require replacement at the buyer’s cost. For unclaimed returns, place a new order within 30 days and request product-price reimbursement; shipping remains payable. ## About the company - Gelato identifies its business country as Norway; the business office and partner production sites are separate. ## Ask before ordering - What will shipping cost for this quantity and destination, including any extra charges? - What carrier transit estimate applies to my destination, separate from production? - Which sample promotion is available to my account on the purchase date, and what limits apply? - What written production schedule applies to my order, and what starts that clock? ## Sources - [Sample offer; March 2, 2026]() (checked 2026-10-14) - [Sample discounts; March 11, 2026]() (checked 2026-10-14) - [Shipping overview; October 30, 2025]() (checked 2026-10-16) - [Gelato headquarters location and Etsy production-partner disclosure]() (checked 2026-10-16) - [Gelato apparel range and printing methods]() (checked 2026-10-16) - [Gelato flat embroidery, garments and digitization terms]() (checked 2026-10-16) - [https://support.gelato.com/en/articles/8996080-how-much-does-gelato-cost]() (checked 2026-10-16) - [Gelato first-item and additional-item freight pricing]() (checked 2026-10-16) - [https://support.gelato.com/en/articles/8996097-how-do-i-see-where-a-specific-product-is-being-printed]() (checked 2026-10-16) - [what are inside and outside labels for apparel products]() (checked 2026-10-16) - [what printing options do you offer for apparel clothing front back printing sleeves inside label]() (checked 2026-10-16) - [what are the guidelines regarding design files for dtg printing]() (checked 2026-10-16) - [what is digitization in embroidery]() (checked 2026-10-16) - [what is your return policy and quality guarantee]() (checked 2026-10-16) - [https://support.gelato.com/en/articles/8996020-gelato-s-available-integrations]() (checked 2026-10-16) - [Gelato apparel production]() (checked 2026-10-16) Profile: https://vaybel.com/suppliers/gelato _Suppliers are listed from public information. 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