# Phoenix Lettering

Print shops · Phoenix, US

Phoenix Lettering customizes varsity jackets, sweaters and chenille/chainstitch patches from its Phoenix business. Its All-Star leather jacket package combines a US-made wool/leather jacket with personalized school patches.

- Products: Jackets / outerwear, Other apparel
- Methods: Embroidery
- Minimum: Custom chenille/chainstitch patches usually have no minimum; garments vary
- Samples: Try on a jacket sample in Phoenix; remote sizing chart available
- Turnaround: Jackets 5–10 weeks by season; All-Star estimate 8 weeks; agree start trigger

## What they make

- Varsity jackets, sweaters and custom chenille/chainstitch patches are offered.
  - The All-Star leather-sleeve jacket uses heavyweight melton wool and genuine leather, front snaps, two welt pockets and wool-blend knit trim. It is US-made with a unisex athletic fit and XS–XXXL size options; dry clean only.
- Chenille fills larger areas; chainstitch creates fine outlines.

## Minimums and pricing

- Custom chenille/chainstitch patches usually have no minimum.
  - Ask separately about jacket and sweater quantity requirements.
- The All-Star leather jacket package has an RRP of USD 415.
  - Includes a leather-sleeve jacket plus student-name, graduation-year, school-name, large-mascot and mascot-name patches. One provided varsity-letter sew-on is included; additional patches or letters cost USD 5 each. Agree your configuration price: the terms list a 2013 price-effective date and allow changes.
- Size, lining, length and collar options add charges.
  - XXL +USD 25; XXXL +35; long length (+2 inches) +25; quilted lining +25; rolled collar +20; hooded collar +30. Arizona orders attract sales-tax collection; shipping is quoted at order. Agree final price, availability, tax and freight before ordering.

## Samples and lead times

- Try on a jacket sample at the Phoenix location for sizing.
  - Remote customers can use the size chart; this service covers fit viewing, separate from a custom decorated sample.
- Jacket completion varies by season; the All-Star estimate is 8 weeks.
  - October–January jackets/sweaters take approximately 8–10 weeks; other seasons 5–7 weeks. Patches take 4–6 weeks in busy months or 2–3 weeks off season. The current All-Star product estimate is 8 weeks. Agree which estimate applies, the start trigger and shipment date; transit is separate.

## Branding and packaging

- Personalize school colours, names, graduation years and mascot patches.
  - Send the preferred colour order and placement diagram. Mail customer patches/letters with order and contact details; the package excludes additional patches beyond its listed inclusions.

## Shipping and fulfillment

- Orders ship worldwide from Phoenix, Arizona.
  - Carrier options differ between UPS and UPS or USPS. UPS does not deliver to PO Boxes. Local Arizona pickup and a different Ship To address are available. Ask which carrier and transit quote apply.

## Returns and misprints

- Notify shipping, delivery or quality claims within 10 days of receipt.
  - Prior return authorization is required; worn or soiled goods are not accepted. Custom goods are final except supplier error, and the supplier examines workmanship/material claims. Cancellation cutoffs differ between production starting and approval; ask which applies.

## About the company

- The Phoenix business address is 4438 N. 35th Avenue.
  - Phoenix Lettering has supplied varsity jackets since 1957.

## Worth knowing

- Jacket completion is seasonal at 5–7 or 8–10 weeks; the current All-Star estimate is 8 weeks. Agree the applicable estimate and start stage.
- Carrier options differ between UPS for all products and UPS or USPS. Ask which carrier serves your destination.
- Change and cancellation cutoffs differ between production starting and approval. Ask which stage binds your order.

## Ask before ordering

- What garment, decoration, setup, tax and freight charges apply to my order?
- Can I arrange a physical sample, and what does it cost?
- What artwork, production and delivery dates can you accept?
- What cancellation and defective-item remedies apply?

Also on: [Facebook](<https://www.facebook.com/phoenixlettering>)

## Sources

- [Phoenix Lettering — phoenixlettering.com](<https://phoenixlettering.com/>) (checked 2026-10-31)
- [Phoenix Lettering — custom-embroidery](<https://phoenixlettering.com/custom-embroidery/>) (checked 2026-10-19)
- [Phoenix Lettering — faqs](<https://phoenixlettering.com/faqs/>) (checked 2026-10-19)
- [Phoenix Lettering — all-star-leather-jacket-package](<https://phoenixlettering.com/all-star-leather-jacket-package/>) (checked 2026-10-19)
- [Phoenix Lettering — terms-conditions](<https://phoenixlettering.com/terms-conditions/>) (checked 2026-10-19)
- [Phoenix Lettering — shipping-returns](<https://phoenixlettering.com/shipping-returns/>) (checked 2026-10-19)

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