{"projection_version":"suppliers-public/1.0.0","handle":"serena-embroidery","name":"Serena Embroidery","logo_url":"https://cdn.vaybel.com/suppliers/logos/51fd1e2216cf35aac167753c6a9ce71a7a5186c2ecc056b964b47f4ae71f1c07.png","logo_tone":"dark","groups":["decoration"],"roles":["decorator_print_shop"],"business_country":null,"business_city":"Lake Oswego","production_countries":[],"intro":{"text":"Serena Embroidery in Lake Oswego offers contract left-chest and cap embroidery, including 3D puff, plus heat pressing on supplied garments.","fact_ids":["fact-a462876cad9cfd9014ac49fffd00","fact-7287c35cec19f1b747812d3f90fa","fact-aadad7bbb522e988a01fe35d0a91"]},"products":["polos","hats_caps","jackets_outerwear","workwear_uniforms","bags_totes","other_apparel"],"methods":["embroidery","heat_transfer"],"minimum":"Heat press: single pieces; embroidery minimum quoted","minimum_short":null,"ships_to_customers":"conditional","highlights":{"account":"Distributors and approved wholesale customers only","samples":"Photo of stitched sew-out for approval","turnaround":"7–10 business days after sew-out approval and blanks arrive"},"managed_by_business":false,"connects_with_vaybel":false,"checked_at":"2026-10-16","alternate_names":[],"url":"https://vaybel.com/suppliers/serena-embroidery","website":{"url":"https://serenaembroidery.com/","rel":"nofollow"},"capabilities":[],"production_models":[],"location":{"business_country":null,"business_city":"Lake Oswego","production_countries":[],"dispatch_countries":[],"ships_to":{"summary":null,"countries":[]}},"direct_to_customer":"conditional","display":{"glance":{"brands":null,"account":{"text":"Distributors and approved wholesale customers only","fact_ids":["fact-a7df78f56ab199453e2969d0a3f8","fact-c4c4f64708dde4a0c0e98fee4206"]},"minimum":{"max":null,"min":null,"kind":"varies","text":"Heat press: single pieces; embroidery minimum quoted","unit":"piece","basis":"method","fact_ids":["fact-0c0cb2df715c1c329395b02d1b09"]},"samples":{"text":"Photo of stitched sew-out for approval","fact_ids":["fact-902c66c5fb50443fbffc53cc7780"]},"price_from":null,"turnaround":{"text":"7–10 business days after sew-out approval and blanks arrive","fact_ids":["fact-b61b52369bc4988f232441262d3f"]},"development":null,"ships_to_customers":{"text":"Trade orders can blind ship direct to the client","value":"conditional","fact_ids":["fact-23081b48e6d6b5d1fdd351180b30"]}},"sections":[{"key":"what_they_make","rows":[],"statements":[{"id":"stmt-866b2a7d1159cc5c001ef3b6dcbe","text":"Contract left-chest and cap embroidery, including 3D puff, plus heat pressing on supplied garments.","fact_ids":["fact-7287c35cec19f1b747812d3f90fa","fact-aadad7bbb522e988a01fe35d0a91"]}]},{"key":"how_to_order","rows":[],"statements":[{"id":"stmt-bde0c124f799458edb47f7e571b3","text":"Approved distributors send a purchase order, artwork or Tajima DST file, mockup, sizes and colours; supply labelled blanks and transfer instructions.","fact_ids":["fact-a7df78f56ab199453e2969d0a3f8"]}]},{"key":"samples_lead_times","rows":[],"statements":[{"id":"stmt-76c42935a53be65db54128f29ce2","text":"Production normally takes 7–10 business days after sew-out approval and all blanks arrive; shipping is additional.","fact_ids":["fact-b61b52369bc4988f232441262d3f"]},{"id":"stmt-53adb9253ed7eaf77bb1a3a42281","text":"Approve a photo of the stitched sew-out before production; ask separately about receiving a physical sample.","fact_ids":["fact-902c66c5fb50443fbffc53cc7780"]}]},{"key":"minimums_pricing","rows":[],"statements":[{"id":"stmt-ae2ada74c11425f0b69983c02b28","text":"Heat pressing accepts single pieces; ask for embroidery quantities and contract prices based on stitch count and order quantity. Digitizing costs $40 once per design, with separate files for caps and flat garments; confirm currency. Net fifteen-day terms are offered.","fact_ids":["fact-0c0cb2df715c1c329395b02d1b09","fact-1a304ab326d4588441f34c3e6b8b"]}]},{"key":"artwork_print_areas","rows":[],"statements":[{"id":"stmt-e32fce3c7ce78979fd77066276cb","text":"Send the purchase order, cap or flat-garment Tajima DST file or artwork, mockup and dimensions. Left-chest embroidery is up to 4.5 inches wide and caps up to 13 × 2.25 inches.","fact_ids":["fact-339ccd5f43281db4725a0fda4076","fact-a7df78f56ab199453e2969d0a3f8"]}]},{"key":"branding_packaging","rows":[],"statements":[{"id":"stmt-a8f5d9cadcf45e24e7f3b03e7bf1","text":"Supply the blanks and transfers. Bulk folding, contractor box labels and paid polybagging are available; blind shipping hides the decorator name.","fact_ids":["fact-8328c64b6851d7c0700d27ef4277"]}]},{"key":"shipping","rows":[],"statements":[{"id":"stmt-634a6d81932354a7ab5c744c7a63","text":"Collect finished orders or arrange tracked blind shipping to your client; your UPS account is accepted, and FedEx is not used.","fact_ids":["fact-19437f53159f596617db3a0d712e","fact-23081b48e6d6b5d1fdd351180b30"]}]},{"key":"integrations","rows":[],"statements":[{"id":"stmt-405065909bd4a44f0c3e4d34b051","text":"Use Printavo for order details, approvals, shipping and invoices; ask about external store connections or API access.","fact_ids":["fact-cbb854bcc7867e3790234464f37a"]}]},{"key":"where_they_produce","rows":[],"statements":[{"id":"stmt-cacd78f2adc1cb29caa5ec38aabb","text":"Embroidery is performed at the own Lake Oswego shop using ZSK and Tajima machines; blanks and transfers are supplied, and transfer manufacture is separate.","fact_ids":["fact-c56f01275b67f8e1c355184df355","fact-4a493d6c269ac3bf3d5a08ac9534"]}]},{"key":"policies","rows":[],"statements":[{"id":"stmt-8e8dc5aa18fba749fc75bb1bb3d9","text":"Trade orders use supplied blanks and transfers. Leather, unsuitable retail garments and weekender backpacks with foam or plastic liners are excluded. The distributor bears garment spoilage up to two percent; Serena covers costs above that rate. Changes after sew-out approval may delay production.","fact_ids":["fact-c4c4f64708dde4a0c0e98fee4206"]}]},{"key":"company","statements":[{"id":"stmt-c8f226597a4235aefe48ae7ad988","text":"Serena Embroidery is based in Lake Oswego.","fact_ids":["fact-a462876cad9cfd9014ac49fffd00"]}]}],"differences":[],"ask_before_ordering":["What embroidery minimum, contract price and currency apply to my stitch count and quantity?","Can I receive a finished decorated physical sample in addition to the sew-out approval photo?","What tracked-shipping destinations and charges apply to my client’s address?"]},"facilities":[],"brands":[],"offers":[],"network":{"producers":[],"networks":[]},"social":[],"sources":[{"id":"src-3621ecc7bab78cd54221ef77723f","url":"https://serenaembroidery.com/","title":"Contract Embroidery Portland, OR | Serena Embroidery","checked_at":"2026-10-16","kind":"supplier_statement"},{"id":"src-aaf98b62f7069c16d58bedd3b65f","url":"https://serenaembroidery.com/embroidery/","title":"Left 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Vaybel doesn't endorse or guarantee any supplier — check details with them directly."}