# The Print HQ

Print shops · Yennora, AU

The Print HQ is a garment decorator and blank-apparel supplier with a Yennora business address. It offers direct-to-garment, direct-to-film, screen printing, embroidery and vinyl transfers, alongside live-event printing and embroidery services.

- Products: T-shirts, Tanks, Hoodies / sweatshirts, Polos, Shirts / blouses, Jackets / outerwear, Workwear / uniforms, Hats / caps, Bags / totes, Other apparel
- Methods: Direct to garment (DTG), Direct to film (DTF), Screen printing, Embroidery, Vinyl decoration, Heat transfer
- Minimum: No minimum for T-shirt orders; confirm the method and garment
- Turnaround: Allow 24–72 working hours for order processing

## What they make

- Order tees, tanks, sweats, hoodies, workwear, caps, beanies and bags.
- Apparel decoration includes direct-to-garment, direct-to-film, screen printing, embroidery and vinyl heat transfers.
  - Live-event printing, embroidery and heat-transfer services are also offered.
- Named garment options include AS Colour, Gildan, Ramo, Sportage and American Apparel.
  - Confirm the exact style, fabric, fit, colour and stock.

## Minimums and pricing

- T-shirt orders have no general minimum; confirm the chosen method.
  - Screen printing is described as most economical 25 or more garments, rather than requiring that quantity. Online ordering is directed at 1–50 items; the bulk heading says 50–100+ while its quote text says 100+.
- Screen setup is $50 per colour and waived for orders over 300 garments.
  - Currency, tax and the separate garment/decoration/freight price require agreement.

## Samples and lead times

- Allow 24–72 working hours as an order-processing guide.
  - A separate 24-hour claim for 1–100 tees is conditional on terms. Confirm the accepted completion and dispatch dates; neither claim establishes a universal production or transit guarantee.
- Design-package timing starts with receipt of the brief and covers initial concepts, not revisions.
  - The terms define those days as business days. This is separate from garment production.

## Artwork and print areas

- direct-to-film guidance covers cotton and polyester blends and printing on dark or light tees.
  - The guide describes direct-to-garment as a cotton process. Confirm compatibility for the selected blank, artwork and process.
- The design terms transfer final-design copyright to buyers and reserve portfolio use of buyer logos.
  - Agree confidentiality, file formats, resolution, dimensions and design rights for your job.

## Store integrations and API

- Select a garment, customise it with the online designer and order for printing, packing and postage.
  - This describes ordinary purchaser delivery; agree any store connection or individual customer-fulfilment workflow separately.

## How to order and pay

- Pay in full before stock is ordered; direct debit, cash and PayPal are listed.
  - Email enquiries have a 24-hour reply target. Business hours are Monday–Friday, 9 AM–5 PM.

## Returns and misprints

- Most unused blanks can be returned in original packaging; custom items are excluded unless faulty.
  - Contact the supplier within 14 days of receipt before returning, and return eligible blanks within 14 days of receipt. Refund requests separately say 14 days from purchase; exchanges/credit also say 14 days without a trigger. Approval requires inspection. Sale/clearance and worn, damaged or unpackaged items are excluded. Customers bear return freight; outbound freight is not reimbursed.
- Custom orders cannot be cancelled once materials are bought or production begins.
  - An issued invoice plus payment confirms permission to proceed. If cancellation occurs after stock purchase, a $50 restocking/return-shipping fee is listed; agree applicability and currency before confirming.

## About the company

- The business contact address is Unit 37, 51 Nelson Road, Yennora, New South Wales.
- The supplier dates its service history to 2012.

## Worth knowing

- The 24-hour express claim is conditional; the FAQ separately gives 24–72 working hours for processing, while design terms cover initial concepts.
- Return/contact windows run from receipt, but the refund-request clause says 14 days from purchase; agree which applies.

## Ask before ordering

- Which garment, decoration, minimum and complete price apply, in which currency?
- Can I purchase a physical sample, and what does it include?
- What completion, dispatch and transit dates can you accept for this order?
- Which return trigger, cancellation fee and logo-portfolio permissions apply?

## Sources

- [The Print HQ — Own garment services and quantities](<https://theprinthq.com.au/>) (checked 2026-10-19)
- [The Print HQ — Screen-print service](<https://theprinthq.com.au/screen-printing-sydney/>) (checked 2026-10-19)
- [The Print HQ — DTF garment printing and order route](<https://theprinthq.com.au/dtf-printing/>) (checked 2026-10-19)
- [The Print HQ — FAQ/contact/payment/processing](<https://theprinthq.com.au/contact-us/>) (checked 2026-10-19)
- [The Print HQ — Own TermsOfService](<https://theprinthq.com.au/termsofservice/>) (checked 2026-10-19)
- [The Print HQ — Own ReturnsPolicy](<https://theprinthq.com.au/return-policy/>) (checked 2026-10-19)

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