{"projection_version":"suppliers-public/1.0.0","handle":"threadmasters","name":"Threadmasters","logo_url":null,"logo_tone":null,"groups":["decoration"],"roles":["decorator_print_shop"],"business_country":"US","business_city":"Phoenix","production_countries":[],"intro":{"text":"Threadmasters offers custom embroidery, screen printing, patches and promotional apparel in Phoenix. It decorates its supplied products and quotes separately for customer-provided apparel.","fact_ids":["fact-154b1a2e0dd1fa9756051976fdf1","fact-1dcce7de984b57cc2085ee3cf778","fact-0ac9d874f9b7aa40cd614eab545c","fact-2f90b2d8ca830d97d4420a101abe","fact-931096772dd30e062cd539ff57a3"]},"products":["hats_caps","other_apparel"],"methods":["embroidery","screen_printing"],"minimum":"12 pieces; hats 24; annual-purchase exemption applies","minimum_short":null,"ships_to_customers":"unknown","highlights":{"turnaround":"Embroidery 7–10 business days after design approval, authorisation and payment"},"managed_by_business":false,"connects_with_vaybel":false,"checked_at":"2026-10-19","alternate_names":["Threadmasters LLC"],"url":"https://vaybel.com/suppliers/threadmasters","website":{"url":"https://threadmasters.com/"},"capabilities":[],"production_models":[],"location":{"business_country":"US","business_city":"Phoenix","production_countries":[],"dispatch_countries":[],"ships_to":{"summary":null,"countries":[]},"place":null},"direct_to_customer":"unknown","display":{"glance":{"brands":null,"account":null,"minimum":{"max":null,"min":null,"kind":"varies","text":"12 pieces; hats 24; annual-purchase exemption applies","unit":"piece","basis":"12 pieces per order; hats 24; annual-purchase exemption applies","fact_ids":["fact-c40190344af7d17e47d16f89b60e"]},"samples":null,"price_from":null,"turnaround":{"text":"Embroidery 7–10 business days after design approval, authorisation and payment","fact_ids":["fact-52fee331ac62f4f7a2f702755bcc","fact-b89f4d79a51aebd8d21b7be57803","fact-a65acd18e60ac1f1dca4ee2af2d7"]},"development":null,"ships_to_customers":null},"sections":[{"key":"what_they_make","statements":[{"id":"stmt-d4395980a546a73c9d708fef3902","text":"Custom embroidery, screen printing and patch services cover supplied or customer-provided apparel.","detail":"Hats are available. Ask about other garment families, blank brands and styles, materials, sizes, stock and method suitability.","fact_ids":["fact-0ac9d874f9b7aa40cd614eab545c","fact-2f90b2d8ca830d97d4420a101abe"]}]},{"key":"minimums_pricing","statements":[{"id":"stmt-23c216a1ac8786645e8f55dc710b","text":"Orders normally require 12 pieces, or 24 for hats.","detail":"Customers with annual purchases of at least $10,000 do not have to meet these minimums. Ask which currency and annual-purchase eligibility conditions apply.","fact_ids":["fact-c40190344af7d17e47d16f89b60e"]},{"id":"stmt-73a8e53503d1b86c47b124b00151","text":"Base embroidery pricing includes 5,000 stitches and up to four colours.","detail":"The first position is usually the left chest, with other positions possible and additional locations available. Pricing applies to supplier-purchased products; customer-supplied products require a separate quote. Agree garment, setup, tax and freight charges.","fact_ids":["fact-931096772dd30e062cd539ff57a3"]},{"id":"stmt-a7db26a512f25187776669c8a5b8","text":"Design edits and changes can incur separate service charges.","detail":"After viewing artwork or the embroidery design sample, font style/size edits cost $20; changing the original design costs $25 each time. These charges may sometimes be waived. Corrections for supplier error or unacceptable quality carry no extra correction charge. Agree currency and tax.","fact_ids":["fact-a0b30c9780b8d22f873e18a3d5bd","fact-3a4d63a467936c53fd0163916dda"]}]},{"key":"samples_lead_times","statements":[{"id":"stmt-74b452f64b2f7f1cfcc78345dcaf","text":"Production starts after authorisation, associated payment and final design approval.","detail":"Embroidery digitising takes 2–5 days depending on complexity, detail and colours; embroidery 7–10 business days; screen printing 7–14 days; patches 3–4 weeks with a minimum order. Only embroidery specifies business days. Shipping time is excluded.","fact_ids":["fact-52fee331ac62f4f7a2f702755bcc","fact-b89f4d79a51aebd8d21b7be57803","fact-a65acd18e60ac1f1dca4ee2af2d7"]},{"id":"stmt-adb537254c4932e5ce8e08db5c84","text":"Approve the final artwork and embroidery design sample before production.","detail":"The order package includes a copy of the artwork and/or embroidered sample, invoice and authorisation request. Proofs and authorisations are emailed whenever possible; review the package and email approval. Agree whether the sample is digital or physical and any sample charges.","fact_ids":["fact-b89f4d79a51aebd8d21b7be57803","fact-3a4d63a467936c53fd0163916dda"]}]},{"key":"artwork_print_areas","statements":[{"id":"stmt-cb076c2f10aa6f0aaa00e674d24e","text":"Arrange artwork before ordering; art services are currently unavailable.","detail":"Final artwork and embroidery design samples require approval. Agree the required file formats, resolution, decoration dimensions and positions.","fact_ids":["fact-3a4d63a467936c53fd0163916dda"]},{"id":"stmt-fd6ecf3b75106a6737d0d6df61fa","text":"Obtain a written design release before making products from supplier-created artwork.","detail":"The supplier retains design-work and specification-sample IP except expressly licensed rights. Prepaid design work may allow client ownership by agreement. The supplier may use designs in its marketing unless you prohibit this at approval.","fact_ids":["fact-3a4d63a467936c53fd0163916dda"]}]},{"key":"shipping","statements":[{"id":"stmt-a54b4fd6530a8ef842e545185af3","text":"Orders ship FOB Phoenix, Arizona, with UPS Ground preferred.","detail":"Local delivery is offered in Metro Phoenix. Shipping time is excluded from production times; ask about destinations, freight, dispatch arrangements and transit.","fact_ids":["fact-1f649b1d5a90312ad3b79e7d2a17"]},{"id":"stmt-496424fbf8daa1a7d315284098ac","text":"Local delivery charges depend on the destination and order value.","detail":"Phoenix orders of $3,000 or more have no delivery charge if delivery is available; below $2,000 the minimum charge is $30. Outside Phoenix within 40 miles, orders of 3,500.00 or more have no delivery charge; below $3,500 the minimum is $40. Ask about the intervening Phoenix price band, currency and eligibility.","fact_ids":["fact-1f649b1d5a90312ad3b79e7d2a17"]},{"id":"stmt-66aa0a03fe93bfcb03e86d53f80d","text":"Carrier handover transfers shipment loss or damage risk to the customer.","detail":"UPS package freight includes up to $100 insurance; additional cover is charged at current rates per additional $100. The supplier disclaims delay responsibility after dispatch. Some apparel also incurs the vendor’s FOB charge, passed to the client. Confirm currency, total coverage and any extra freight costs.","fact_ids":["fact-1f649b1d5a90312ad3b79e7d2a17"]}]},{"key":"how_to_order","statements":[{"id":"stmt-e6c00f6532b536f45f9ce49df4e7","text":"Pay a 50% deposit when ordering and the balance before shipping or at pickup.","detail":"Small orders or substantial setup/changes may require prepayment; approved payment-method accounts may be exceptions. Visa, Master Card, Discover, local checks, money orders, cashier’s checks and cash are accepted.","fact_ids":["fact-a65acd18e60ac1f1dca4ee2af2d7"]}]},{"key":"policies","statements":[{"id":"stmt-855f8959b8e0c994a30a12b8a304","text":"Report shortages and errors within 72 hours of receipt and obtain return authorisation.","detail":"Unused products still offered by the supplier may be refunded, credited or exchanged in original packaging within 30 days of purchase. Restocking is at least 20%, plus return shipment costs to the vendor.","fact_ids":["fact-f0681dca5cf96f9acbb270b28f9d"]},{"id":"stmt-eb3af4a5495730b1f53477bb32fc","text":"Customer-requested alterations and customisation exclude ordinary return credit or exchange.","detail":"Worn or washed items cannot be returned except defective apparel, and FOB freight is nonrefundable. Client-owned items cannot receive refund or credit. Special-offer packages can incur shipping/handling of 20% or 20.00, whichever is greater; agree the currency and charge basis.","fact_ids":["fact-f0681dca5cf96f9acbb270b28f9d"]},{"id":"stmt-c271f2328e245a69205543c82aee","text":"The defect warranty covers materials and workmanship under normal use for 30 days.","detail":"Customer-supplied apparel is excluded from embroidery damage/error liability. Remove packaging, pins, staples and tags before supplying items or a removal fee may apply. Agree how defect remedies interact with customised-item exclusions.","fact_ids":["fact-f0681dca5cf96f9acbb270b28f9d"]},{"id":"stmt-0f3190eebc25c6b5e9d0ebdc32a8","text":"Cancel before production or vendor order placement and obtain an authorisation code.","detail":"Customer-error cancellations incur 30% of the total invoice plus shipping. Incoming costs and restocking fees may also be billed.","fact_ids":["fact-c446e6213abcc6bd13c27abe4233"]}]},{"key":"company","statements":[{"id":"stmt-00a7139477bea4d6b7770c84e429","text":"Threadmasters is based in Phoenix; visits require an appointment.","detail":"The listed 515 E. Carefree Hwy #379 address is shipping-only. Appointments are Monday–Friday; Saturday and Sunday are closed. Agree the meeting location before travelling.","fact_ids":["fact-154b1a2e0dd1fa9756051976fdf1","fact-1dcce7de984b57cc2085ee3cf778"]}]}],"differences":[{"id":"diff-b1d2ac6dd1029a063f2ec35b368b","text":"Customised items are excluded from return credit or exchange, while a 30-day defect warranty is also offered; agree the remedy before ordering.","fact_ids":["fact-f0681dca5cf96f9acbb270b28f9d"]},{"id":"diff-ed450b31fe6bc0922939b29ed8c7","text":"Art services are unavailable, while conditional design-editing and ownership terms remain; agree which services apply to your order.","fact_ids":["fact-3a4d63a467936c53fd0163916dda","fact-a0b30c9780b8d22f873e18a3d5bd"]},{"id":"diff-a156351cfd297c64836cc6bb5ac9","text":"What delivery charge applies to Phoenix orders between the below-$2,000 charge band and the $3,000 free-delivery threshold?","fact_ids":["fact-1f649b1d5a90312ad3b79e7d2a17"]}],"ask_before_ordering":["Does my annual purchase history qualify for the minimum exemption, and which currency applies?","What garment, setup, extra-stitch, additional-position, tax and freight charges apply?","Will the embroidery approval sample be digital or physical, and what are its charges?","How do customer-supplied-item risk and customised-item exclusions affect the defect remedy?"]},"facilities":[],"brands":[],"offers":[],"network":{"producers":[],"networks":[]},"social":[{"platform":"facebook","url":"https://www.facebook.com/159785424062874"}],"videos":[],"pages":[],"certifications":[],"photos":[],"sources":[{"id":"src-c8655edc026b4dee3827403e8ab4","url":"https://threadmasters.com/","title":"Threadmasters — Own custom embroidery services and Phoenix business contact","checked_at":"2026-10-31","kind":"official_site"},{"id":"src-3ac871f982fc2f8fdd185b43bc4c","url":"https://threadmasters.com/threadmasters-policies","title":"Threadmasters — Full method minimums, pricing basis, production clocks, approvals, freight, payment and remedy 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are listed from public information. Vaybel doesn't endorse or guarantee any supplier — check details with them directly."}