# Threadmasters

Print shops · Phoenix, US

Threadmasters offers custom embroidery, screen printing, patches and promotional apparel in Phoenix. It decorates its supplied products and quotes separately for customer-provided apparel.

- Products: Hats / caps, Other apparel
- Methods: Embroidery, Screen printing
- Minimum: 12 pieces; hats 24; annual-purchase exemption applies
- Turnaround: Embroidery 7–10 business days after design approval, authorisation and payment

## What they make

- Custom embroidery, screen printing and patch services cover supplied or customer-provided apparel.
  - Hats are available. Ask about other garment families, blank brands and styles, materials, sizes, stock and method suitability.

## Minimums and pricing

- Orders normally require 12 pieces, or 24 for hats.
  - Customers with annual purchases of at least $10,000 do not have to meet these minimums. Ask which currency and annual-purchase eligibility conditions apply.
- Base embroidery pricing includes 5,000 stitches and up to four colours.
  - The first position is usually the left chest, with other positions possible and additional locations available. Pricing applies to supplier-purchased products; customer-supplied products require a separate quote. Agree garment, setup, tax and freight charges.
- Design edits and changes can incur separate service charges.
  - After viewing artwork or the embroidery design sample, font style/size edits cost $20; changing the original design costs $25 each time. These charges may sometimes be waived. Corrections for supplier error or unacceptable quality carry no extra correction charge. Agree currency and tax.

## Samples and lead times

- Production starts after authorisation, associated payment and final design approval.
  - Embroidery digitising takes 2–5 days depending on complexity, detail and colours; embroidery 7–10 business days; screen printing 7–14 days; patches 3–4 weeks with a minimum order. Only embroidery specifies business days. Shipping time is excluded.
- Approve the final artwork and embroidery design sample before production.
  - The order package includes a copy of the artwork and/or embroidered sample, invoice and authorisation request. Proofs and authorisations are emailed whenever possible; review the package and email approval. Agree whether the sample is digital or physical and any sample charges.

## Artwork and print areas

- Arrange artwork before ordering; art services are currently unavailable.
  - Final artwork and embroidery design samples require approval. Agree the required file formats, resolution, decoration dimensions and positions.
- Obtain a written design release before making products from supplier-created artwork.
  - The supplier retains design-work and specification-sample IP except expressly licensed rights. Prepaid design work may allow client ownership by agreement. The supplier may use designs in its marketing unless you prohibit this at approval.

## Shipping and fulfillment

- Orders ship FOB Phoenix, Arizona, with UPS Ground preferred.
  - Local delivery is offered in Metro Phoenix. Shipping time is excluded from production times; ask about destinations, freight, dispatch arrangements and transit.
- Local delivery charges depend on the destination and order value.
  - Phoenix orders of $3,000 or more have no delivery charge if delivery is available; below $2,000 the minimum charge is $30. Outside Phoenix within 40 miles, orders of 3,500.00 or more have no delivery charge; below $3,500 the minimum is $40. Ask about the intervening Phoenix price band, currency and eligibility.
- Carrier handover transfers shipment loss or damage risk to the customer.
  - UPS package freight includes up to $100 insurance; additional cover is charged at current rates per additional $100. The supplier disclaims delay responsibility after dispatch. Some apparel also incurs the vendor’s FOB charge, passed to the client. Confirm currency, total coverage and any extra freight costs.

## How to order and pay

- Pay a 50% deposit when ordering and the balance before shipping or at pickup.
  - Small orders or substantial setup/changes may require prepayment; approved payment-method accounts may be exceptions. Visa, Master Card, Discover, local checks, money orders, cashier’s checks and cash are accepted.

## Returns and misprints

- Report shortages and errors within 72 hours of receipt and obtain return authorisation.
  - Unused products still offered by the supplier may be refunded, credited or exchanged in original packaging within 30 days of purchase. Restocking is at least 20%, plus return shipment costs to the vendor.
- Customer-requested alterations and customisation exclude ordinary return credit or exchange.
  - Worn or washed items cannot be returned except defective apparel, and FOB freight is nonrefundable. Client-owned items cannot receive refund or credit. Special-offer packages can incur shipping/handling of 20% or 20.00, whichever is greater; agree the currency and charge basis.
- The defect warranty covers materials and workmanship under normal use for 30 days.
  - Customer-supplied apparel is excluded from embroidery damage/error liability. Remove packaging, pins, staples and tags before supplying items or a removal fee may apply. Agree how defect remedies interact with customised-item exclusions.
- Cancel before production or vendor order placement and obtain an authorisation code.
  - Customer-error cancellations incur 30% of the total invoice plus shipping. Incoming costs and restocking fees may also be billed.

## About the company

- Threadmasters is based in Phoenix; visits require an appointment.
  - The listed 515 E. Carefree Hwy #379 address is shipping-only. Appointments are Monday–Friday; Saturday and Sunday are closed. Agree the meeting location before travelling.

## Worth knowing

- Customised items are excluded from return credit or exchange, while a 30-day defect warranty is also offered; agree the remedy before ordering.
- Art services are unavailable, while conditional design-editing and ownership terms remain; agree which services apply to your order.
- What delivery charge applies to Phoenix orders between the below-$2,000 charge band and the $3,000 free-delivery threshold?

## Ask before ordering

- Does my annual purchase history qualify for the minimum exemption, and which currency applies?
- What garment, setup, extra-stitch, additional-position, tax and freight charges apply?
- Will the embroidery approval sample be digital or physical, and what are its charges?
- How do customer-supplied-item risk and customised-item exclusions affect the defect remedy?

Also on: [Facebook](<https://www.facebook.com/159785424062874>)

## Sources

- [Threadmasters — Own custom embroidery services and Phoenix business contact](<https://threadmasters.com/>) (checked 2026-10-31)
- [Threadmasters — Full method minimums, pricing basis, production clocks, approvals, freight, payment and remedy policies](<https://threadmasters.com/threadmasters-policies>) (checked 2026-10-19)

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